Frequently asked Qs

Do you have a salon?

No, Tuelle currently operates from a home-based beauty space but also accommodates in-home, office, and event services. Private home-based studios provide a more comfortable, 1:1 experience that guarantees complete disinfection & sterilization between clients as opposed to high volume salons.

How do you maintain a safe, sanitary environment?

Ensuring our work space and tools are clean and hygienic is of utmost importance. All instruments and stainless steel tools soak in chemosterilant solution using Accelerated Hydrogen Peroxide (AHP) technology to achieve chemical sterilization and high level disinfection.  Accel is used in healthcare and professional beauty establishments.  Single use needles are used for all brow appointments,  disposable and all porous materials are discarded after single use.


Will lash extensions damage my natural eyelashes?

Lash extensions will not damage your natural eyelashes. Your extensions should feel weightless, comfortable and flexible. Untrained technicians and improper application are what causes trauma and damage to lash follicles. Our natural eyelashes need to be able to shed independently of each other. At Tuelle, extensions are meticulously applied onto individual eyelashes 1 mm away from the skin, giving it the ability to grow and shed with your natural lashes. This process is what makes extensions safe.  Our lash artists care about the health of your natural lashes and will not promise a “Kim Kardashian” look if your natural eyelashes cannot support the length or thickness required. There isn’t a one-size-fits-all style, each lash set is customized to the unique needs of the individual.

Should I get lash extensions or a lash lift?

It depends on the condition of your natural eyelashes, lifestyle & occasion. Lash extensions are highly customized, they can add length & volume to almost any lash line. It's great for special occasions but maintenance is required every 2-3 weeks to maintain your results. A lash lift consists of lifting your natural lashes from the roots, giving you a perfectly uniform curl for 4-6 weeks. It instantly opens & brightens your eyes but do not add volume. Don't worry,  your lashes are not as short as you think, but with regular use of a lash conditioning serum such as EyEnvy, you can definitely add more length & volume to your lash lift! EnEnvy can also successfully increase lash extension placement by providing a stronger base when a longer or thicker lash is desired.

I've never had my lashes done before, what should I expect?

Pre appointment and aftercare instructions will be provided when you book your appointment. For either lash service the most important aftercare to keep in mind is to avoid water & extreme heat (i.e. saunas, steamy showers, sweating) for the first 24 hrs. Lash extensions can definitely help you wake up looking fresh and fabulous but requires a slight change to your makeup routine. We don't recommend wearing eye makeup with your extensions because most make up products are oil-based and will affect the retention of your lashes. If you choose to wear eye make up, please use oil-free make up remover and lots of TLC. You are free to wear mascara & other eye make up after a lash lift. In fact, freshly lifted lashes look amazing with mascara! 


What is the difference between Microblading and Powdered brows?

Microblading is performed using a manual hand tool to create fine, individual hair strokes that closely mimic your natural brow hairs. Each hair stroke is implanted with pigment to create a seamless pattern of natural looking "hairs". Powdered brows resemble a soft makeup look that is lighter in the front and gradually darkens toward the tail. With this shading technique, we can create soft, medium or bold ombré brows. 

What should I expect at my brow appointment?

Your appointment will begin with a thorough discussion about shape, design, colour and aftercare. A good portion of the time will be spent selecting the appropriate colour as well as measuring and meticulously shaping your brows before beginning the procedure. We incorporate the natural hairs as much as possible but any strays or overgrown hairs beyond the outline is groomed. A topical anesthetic will be applied before and during the procedure to minimize discomfort. Once completed, very specific aftercare instructions will be provided along with a mini aftercare kit. We will then schedule you to return in 4-8 weeks for your touch up visit.

How do I know if Micoblading or Powdered brows are right for me?

It depends greatly on your skin type, desired results and lifestyle. Microblading is not recommended for those with oily skin or large pores, whereas powdered brows are suitable for all skin types. Pain threshold vary from person to person but most will find the shading technique used for powdered brows a little more comfortable than microblading. The aftercare & healing time is very much the same: 4-8 weeks. Retention depends greatly on aftercare and other factors such as lifestyle, selected pigment colour and your body. The hair strokes of microbladed brows often fade and blur, lasting 8 to 18 months. Whereas powdered brows fade more naturally and evenly, lasting 12 to 30 months. An annual touch up to refresh your brows is recommended. 

As a precaution, permanent cosmetic procedures are not recommended if you:

  • are pregnant or breastfeeding

  • are undergoing chemotherapy/radiation

  • have an autoimmune disease such as diabetes

  • have a history of keloids or hypertropic scarring above the shoulders

  • have severe skin irritation (i.e. sunburn, acne on your brows, etc)

If you are uncertain or looking for correction work, please contact us for more details


Who can perform this service?

Teeth whitening is considered a cosmetic procedure by Health Canada, so it does not need to be done in the confines of a dentist office.

What is in the whitening gel? How is it different from what dentists use?

Our gels contain a combination of peroxide and carbamide peroxide because it is less acidic and more gentle on the enamel surface. Dentist offices tend to use a high percentage of pure peroxide which can cause immediate sensitivity or sensitivities that may last for days. Our hybrid mix of carbamide peroxide (a slow-releasing form of peroxide) is what makes it more gentle on the teeth, reducing sensitivity to a minimum or nothing at all. You will see results immediately after a treatment and your teeth will continue to brighten up to 24 hours after.

Other ingredients include, peppermint essential oil, glycerin, potassium nitrate (further alleviates sensitivity).

I'm expecting / nursing / under 16 years old, can I still get my teeth whitened?

Absolutely. We offer a chemical-free alternative. Our chemical-free whitening gels are vegan, kosher and contain organic essential oils. It is made of glycerin, sodium bicarbonate (baking soda), cranberry, xylitol (sweetener), aloe vera, organic peppermint oil, and chamomile flower extract.

Will I see results after one treatment? How long do results last?

Brightened results are guaranteed after one treatment. Average results are 2-16 shades brighter (hybrid gels) and 2-10 shades brighter (chemical-free gels). Results last 3-6 months (hybrid gels) and 2-4 months (chemical-free gels) depending on teeth structure, hygiene and lifestyle.

I've had dental work done, am I candidate for this service?

Yes, fillings, bonding, crowns, veneers, bridges and implants can be brightened.

I have sensitive teeth, am I a candidate for this service?

Yes. Compared to teeth whitening at dental offices that can be very uncomfortable and at-home whitening kits that can cause lasting sensitivity, we take thoughtful precautions to minimize sensitivity from little to none. Our custom treatment (no strips or trays) allows for gum protection, control and accuracy of gel placement. A protective barrier is applied on the gums and a nourishing gel is applied on the teeth after treatment to further prevent sensitivity and lock in the results. 


  • Please check your inbox for pre-appointment instructions after booking an appointment online

  • As a safety precaution, our home studio cannot accommodate children or sit-in guests

  • We allow a 15-minute grace period for late arrivals without notice. Thereafter, your appointment may be cancelled or given away. Services may be customized to remaining appointment time

  • Please contact us at least 6 hours in advance if you need to cancel or reschedule your appointment. Should you cancel your appointment with less than 6 hour notice twice, a $20 non-refundable deposit will be required to reschedule your appointment. This deposit will apply to your scheduled service

  • Tuelle accepts cash, Visa & MasterCard

We kindly ask our guests to inform us of any health conditions, recent eye treatments, medications or other concerns we should be aware of,  prior to requesting an appointment. 

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